Privacy Policy

Milliken & Matthews, PLLC is a law firm in Gallatin, Tennessee. This Privacy Policy explains what information we collect through this website and in the course of providing legal services, how we use it, and when it may be shared.

Information covered by the attorney-client privilege and by our duty of confidentiality under the Tennessee Rules of Professional Conduct is governed by those rules, which are broader than this policy.

Before an Attorney-Client Relationship Exists

Contacting the firm through this website, by email, or by phone does not create an attorney-client relationship. An attorney-client relationship is established only after the firm agrees to the representation and a written engagement agreement has been completed.

Information you send before that point may not be treated as confidential or privileged, and may not prevent the firm from representing another party in the same or a related matter. Please do not send confidential or time-sensitive information until an engagement has been confirmed.

Information We Collect

Depending on how you interact with the firm, we may collect:

• Name, mailing address, email address, and phone number
• The nature of the legal matter you are asking about
• Information and documents you provide in connection with a matter, which may include financial, property, business, employment, or family information
• Information needed to check for conflicts of interest before we can accept a matter
• Billing and payment information
• Basic technical information collected automatically when you visit the website

We may also receive information from others involved in a matter, including courts and clerks, opposing counsel, lenders, title companies, real estate professionals, accountants, and other advisors.

How We Use Your Information

We use your information to provide and support legal services. This may include:

• Responding to inquiries
• Checking for conflicts of interest before accepting a matter
• Providing legal representation and advice
• Preparing, filing, and recording documents
• Communicating with you and with others involved in your matter
• Billing for services and maintaining financial records
• Maintaining client files and meeting professional and regulatory recordkeeping obligations
• Sending firm news or updates when you have asked to receive them

When We Share Information

We do not sell personal information.

We may share information when necessary to handle a matter or operate the firm. This may include sharing information with:

• Courts, clerks, and recording offices
• Opposing parties and their counsel, where disclosure is authorized or required
• Co-counsel, expert witnesses, and consultants retained in connection with a matter
• Lenders, title companies, and real estate professionals involved in a transaction
• Accountants, appraisers, and other professionals you ask us to work with
• Vendors providing technology, document management, billing, and administrative support, subject to confidentiality obligations

We may also disclose information when required by law, regulation, subpoena, court order, other legal process, or the Tennessee Rules of Professional Conduct.

Milliken & Matthews, PLLC and Luminary Title Group, LLC are separate legal entities under common ownership. Information is not shared between them except as needed for a specific transaction or as you authorize.

How We Protect Your Information

Milliken & Matthews, PLLC maintains administrative, technical, and physical safeguards designed to protect personal and confidential information.

Access to sensitive information is limited to firm personnel and authorized service providers who need the information to perform their work. We also evaluate the security practices of vendors that may have access to it.

Electronic Communications and Wire Fraud

Email, text messages, and website forms are not secure. Please do not send Social Security numbers, bank account or wire information, identification, or other sensitive information through regular email or through a general website form. We can provide a secure method when one is needed.

Real estate and business transactions are frequent targets of wire fraud. If you receive instructions to send, change, or redirect funds that appear to come from the firm, verify them by calling a phone number you have independently confirmed before sending anything. Do not rely on a phone number contained only in the message itself.

Our Website

When you visit our website, we may automatically collect basic information such as your IP address, browser type, device information, pages visited, and general website activity.

Our website may also use cookies or analytics tools to help the site function properly and help us understand how visitors use it. Information collected through third-party services may also be subject to those providers' privacy policies.

The website is informational. It is not a secure client portal and should not be used to transmit confidential material.

Record Retention

We keep information for as long as reasonably necessary to provide legal services and to meet professional, regulatory, and business recordkeeping obligations, including file retention requirements that apply to Tennessee attorneys.

When information is no longer required, we use appropriate methods to dispose of it securely.

Questions

If you have questions about this Privacy Policy or how Milliken & Matthews, PLLC handles personal information, please contact us:

Milliken & Matthews, PLLC
1164 Nashville Pike
Gallatin, TN 37066
Phone: 615.452.5282
Fax: 615.451.1033

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be posted on our website with the updated effective date.